Working together with the client

The way to achieve food and beverage favored by consumers.

The consumer defines the success of a food.

The flavor specialists feel enormous pride to a harmonious and elegant result in a product of his creation. That satisfaction is a necessary consequence for those who carry out their task with passion, at Novarom we are aware that success does not lie exclusively in the achievement of the flavoring, but in a popular food product and successful at the point of sale. For that, the product must not just only please the specialists, it should also does so with his client, who is the maker of food and drink and of course the client of the customer that is the consumer.

Working together is the real key to success.

Ideally the customer contact should be through the person in charge of the development and also with those who manage the areas of trade and finance; the main task of the flavor specialist is not showing its science and knowledge, but to listen.

Each project has its hidden corners that only emerge through talks among the people involved. The customer usually knows better than the specialist their market which allows them to set them important guidelines, on this basis, the specialists can receive genuine alternatives and be oriented to make careful comparisons that ultimately lead to optimize the result and shorten development times.

Empathy with the client and a clear understanding of their needs are the best way to achieve a beneficial process for both parties.

From Novarom we invite stakeholders to work with our flavor specialists and specialists in applications whether in our laboratories or their processing plants striving to interpret the technical aspects and accepting the challenges to the achievement of successful products.